Sukun Garden

Support

Something not working, or a question about your account? Write to us and a person will answer.

Audio will not play

Tracks stream over the internet, so check your connection first. If the connection is fine, close the app fully and open it again. If one particular track still fails, send us its name so we can check the file.

Playback stops when the screen locks

Sukun Garden is built to keep playing in the background, with controls on the lock screen. If it stops, open your device settings, find Sukun Garden, and allow background activity. On Android, also turn off battery saving for the app.

Reminders are not arriving

Reminders need notification permission. Open your device settings, find Sukun Garden, and turn notifications on. Then open Settings, then Notifications in the app and set your reminder again.

I forgot my password

Tap Forgot password on the sign in screen and enter your email. A reset link arrives within a few minutes. Check your spam folder if you do not see it. To change a password you still remember, go to Settings, then My account, then Change password.

Changing your email or name

Both live under Settings, then My account.

Deleting your account

Go to Settings, then My account, then Delete account. The app lists exactly what you lose before you confirm. Your account is removed after 7 days, and you can withdraw the request from Settings any time before then. Deleting your account does not cancel your subscription, so cancel it first under Settings, then Manage subscription. If you would rather we did it for you, email us from the address on the account.

Privacy

What we store and why is set out in the Privacy Policy.